Privacy Pledge

Effective Date: December 31, 2013


We understand that privacy is a sensitive issue and we take the protection of your information seriously. This Privacy Pledge explains our online information practices and the choices you can make about the way your personal information is collected and used. This Pledge applies to all personally identifiable information collected or submitted on the and web site (the "Site").

Turnitin is an online service provided by iParadigms, LLC to secondary and higher education schools. For us to provide the level of service our customers and prospective customers expect, it is necessary for us to collect and store specific, private information from Site visitors and users of our service.

Turnitin has been awarded TRUSTe's Privacy Seal signifying that this Privacy Pledge and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the websites  and The TRUSTe program does not cover behind the login of these sites. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at If you are not satisfied with our response you can contact TRUSTe here.

To make this Privacy Pledge easy to find, we make it available on our homepage and at every point where we request your personally identifiable information. Although this Site provides links to third-party web sites, these third parties are not covered by the Turnitin Privacy Pledge. Turnitin doesn’t assume any responsibility for the privacy or security of information you provide to any third party, whether through linked web sites or by any other means.

By using this Site, you agree that you have reviewed and understand our Usage Policy and this Privacy Pledge to your full satisfaction, that you accept and agree to our Usage Policy and this Privacy Pledge, and that Turnitin is permitted to use your personal information according to the clauses below.

1. Personal Information
The following personal information is collected: Name, email, phone, job title, school name, address, etc.


When you register to use our service, we request your personal information for these purposes:
1. To verify your identity and determine your status to register in connection with your specific academic institution.
2. To obtain your contact information so we can correctly administer your account.
3. To inform you of changes in the functionality, auxiliary services, and promotions of the Turnitin service.


When you request a trial of our service, we request your personal information for these purposes:
1. To inform you of changes in Turnitin's functionality, Turnitin's auxiliary services, and Turnitin's promotions.
2. To request your evaluation and recommendations for the Turnitin service.


When anyone requests access to our paper submission web pages, we request personal information for these purposes:
1. To identify the individual connected to any uploaded text.
2. To provide receipt and confirmation of successful text uploads.

The type of information we request is connected to a specific purpose. For example, we collect personal contact information such as name, physical address, telephone number, and email address for a registered user in order to facilitate use of the Turnitin service and facilitate customer relations. In addition to the specific uses noted above, Turnitin also uses your personally identifiable information to process your requests and transactions.

Turnitin may also use your personally identifiable information to prevent harm or injury, to prevent fraud, to protect our legal interests, to comply with or respond to legal process, and to comply with applicable laws.

Access to personal information by third parties will only occur via signed or electronic consent by registered users as stated in our registration agreement. This approval includes, but is not limited to, one registered user allowing Turnitin to provide his or her contact information to another registered user for document source analysis tracking. For example, if material uploaded to our database matches material from a later upload, contact information related to the former is given to the registered user associated with the latter upload for follow-up if the former specifically consents. As we continue to develop our business, we might sell or buy businesses or assets, or Turnitin might be acquired by another company. In any of these circumstances, personal information in our databases may be included among the transferred assets.

We use non-personally identifiable information, such as IP address, to assess trends in the use of our Site or purchases of products or services, facilitate market research and statistical studies, develop content and functionality that helps us serve our customers' needs, and improve the service and products we provide.

2. Tracking Technologies

When you visit the Site, we may place a "cookie," a small computer file containing information about the user, on your computer to help us recognize and serve you better when you return. These cookies contain no personally identifiable information. For instance, by setting a cookie on our Site, you would not have to log in a password more than once, thereby saving time while on our Site. If you reject the cookie, you may still use our Site. The only drawback to this is that you will be limited in some areas of our Site. Cookies also enable us to track and target the interests of our users to enhance the experience on our Site. Some of our business partners use cookies on our Site (e.g., advertisers). However, we have no access to or control over these cookies. Both the cookies we set and those set by our business partners may be persistent, that is, the cookies may not terminate by simply closing your browser.

We employ third party software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our website visitors’ personally identifiable information.

We do not track users after you have left our site, therefore we do not respond to, "Do Not Track" signals from your Web browser.

3. Choice

When you provide personally identifiable information to us, you will be able to choose whether we may disclose such information in a personally identifiable form to a third party or whether the information may be used in personally identifiable form for purposes different from the purposes for which it was originally collected or that you have subsequently authorized.

You will have the opportunity to opt-out of receiving communications from us when we first request your personal information. You can also opt out of receiving further communications from us by sending an e-mail to You can request removal of your personally identifiable information from our databases by contacting us as noted in Section 14 (Notices) below. To honor your request, we will need the exact information you want removed, and information sufficient for us to identify the type of communication you received from us.

4. Transfer to Unrelated Third Parties

Except in connection with the purposes for which it was originally collected, no personally identifiable information will be provided to a third party. If we transfer personally identifiable information to a third party that is acting as our agent, we will require that the third party agree to confidentiality requirements. We do not sell your personal information to third parties.  

5. Access or Change Your Personal Information

You can access, correct, amend, or delete the personal information that you have provided us at any time via this Site by following these steps:
1. Log in to your account using your user name and password.
2. Click the "user info" link on the navigation bar to open your user profile and view, correct, amend or delete personal information.

If you request access to your personal information from Turnitin, we will respond to your request within 30 days.

6. Security

We have physical, electronic, and procedural safeguards in place to protect your personal information, including the use of passwords to gain access to your personal information. To protect your privacy and security, you must keep your password confidential. However, even with such measures, no one is able to guarantee that unauthorized third parties will not be able to bypass these measures or otherwise capture information you provide over the Internet.

7. Data Integrity

We take reasonable steps to make sure that the personal information in our systems is relevant for its intended use, accurate, complete, and current. We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may stop using the services at any time. You do not need to specifically inform iParadigms when you stop using the Services. You may delete your account at any time.

8. Enforcement

Turnitin will conduct periodic reviews of compliance to verify that this Privacy Pledge is accurate, comprehensive, prominently displayed, complete, implemented, and accessible. Any employee who violates this Privacy Pledge may be subject to disciplinary action.

9. Special Rules Applicable to Data Collected or Processed in the European Union and Switzerland

This Privacy Pledge applies to all personally identifiable data that is subject to the European Union's Data Protection Directive 95/46 EC and that is transferred to the United States, even if not collected at this Site. Turnitin has enrolled in the Safe Harbor System established by the U.S. Department of Commerce to meet the requirements of the European Commission's Directive on Data Protection for the EU and Switzerland.

Turnitin complies with the U.S.–E.U. Safe Harbor framework and the U.S.–Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Turnitin has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Turnitin’s certification, please visit

Onward transfers will be permitted only to other persons or entities who have agreed to provide a continuing adequate level of protection through participation in the Safe Harbor program or one of the other means permitted under EU Directive 95/46 EC and implementing Member State laws.

If you have any concern or complaint regarding Turnitin's compliance with the Safe Harbor Principles, please contact Turnitin as noted in Section 14 (Notices) below. Turnitin will investigate your concern or complaint and will attempt to resolve the matter with you. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe here.

10. Changes to this Policy

We reserve the right to make changes to this Privacy Pledge at any time. Please check the Privacy Pledge when you use the Site to ensure that you are aware of any changes in our privacy practices. Our Privacy Pledge will indicate the date it was last updated. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via e-mail at the last email address you have provided to us. You will have a choice as to whether or not we use your information in this different manner. If you elect not to allow us to use your information in this different manner, we will continue to use such information in accordance with the privacy policy under which the information was collected.

11. Social Media (Features) and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our site. These Features may collect your IP address, record which pages you are visiting on our site, and set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing the specific Feature.

12. Testimonials

With your consent we may post your testimonial along with your name, title and school name. If you want your testimonial removed please contact us.

13. Third Party Websites

Our Site includes links to other Web sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

14. Notices

Please direct all inquiries regarding the Privacy Pledge as follows:

  1. Contact us by email at
  2. Specify the exact nature of your inquiry.
  3. Provide us with your contact information for follow-up response.

Corporate Address

iParadigms, LLC
1111 Broadway, 3rd floor
Oakland, California 94607
Phone: +1 510-764-7600
Fax: +1 510-764-7612

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