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Integration FAQs

The FAQs below were compiled from our most common help desk tickets.


General Integration FAQs

If the answer to your general question is not found here, please view the different manuals or contact the helpdesk.


1. Where can I download the plug-ins?

Currently, users need to log into the administrator’s home page, click on the "edit" icon, then follow the API link to the next page to download the integration plug-ins. No plug-in is required for Desire2Learn integrations.



2. Who can download the plug-ins?

Only the Account Administrator can download the plug-ins. Once you have purchased an account with us, you will automatically be given administrator privileges.



3. Where are the installation instructions?

The installation instructions are located on the Integration page "Versions Manuals & Videos".



4. Can I install the plug-in on a server that is behind a firewall?

The server you install the plug-in on needs to be accessible by our range of web servers. If you open up your firewall to our range of IP addresses: 208.57.158.0/24, this should allow your servers to be contact with Turnitin servers.



5. What version of the Turnitin integration plug-in do I need to use?

All the available plug-ins are listed on the Integration page "Versions Manuals & Videos". The list will detail the required Turnitin integration plug-in for your specific CMS version.



6. Our institution is using multiple instances of an LMS with the Turnitin plug-in/integration. Is there anything that we need to do?

It is okay to use the Turnitin plug-in on multiple instances of your LMS, but for each instance of an LMS with the Turnitin plug-in, it should be configured with a different account ID. Here are the steps to do so:

  1. Login to Turnitin as the administrator of your institution's account.
  2. Under the main account, create a sub-account for each instance of the LMS for which you would like to use the integration.
  3. Configure each of the sub-accounts to use the proper LMS by going through the normal process (e.g. clicking the button in the "integrations" column for that account and configuring it properly).
  4. Configure the plug-in for the LMS with the proper account IDs and shared secret key that were created in step 2 and configured in step 3.



Please send any comments, questions or feedback to the helpdesk.

Administrators, log in and start using our Turnitin Open Options Library Services (TOOLS). Access to the site will include the following:
  • Downloadable CMS integration modules
  • API activation form

If interested in subscribing to Open Options for Integrations, please contact Sales.